Terms of Service

By booking with Unmatched Services (UMS), you agree to the following terms. These are in place to protect our time, our standards, and the level of service we provide.

In order to receive Unmatched service, we only ask that you be an Unmatched customer, and please respect our policies and terms of business!

We provide professional mobile detailing services as agreed at booking. The client must ensure the vehicle is accessible, on time, and in a safe working location. We do not operate on main roads, unsafe areas, or restricted parking environments.

All bookings require a deposit to secure the appointment. Bookings are not confirmed until this is received. Deposits are non-refundable.

The remaining balance is due immediately upon completion via cash or electronic transfer.

All pricing is subject to change upon inspection. Heavily soiled vehicles may require additional charges or an upgraded service.

Cancellations made with more than 72 hours’ notice may be rescheduled at our discretion.

Cancellations within 72 hours will result in loss of deposit.

We reserve the right to reschedule due to weather, delays, or unforeseen circumstances.

The client must inform us in advance of excessive contamination (pet hair, mould, bodily fluids, heavy staining, etc). Additional charges may apply if a vehicle is presented outside of expected condition.

We reserve the right to refuse or adjust service if the vehicle is not suitable for the booked package.

All personal belongings must be removed prior to arrival. We accept no responsibility for items left inside the vehicle.

We are not liable for pre-existing damage, wear, or defects. All work is carried out at the owner’s risk in relation to fragile or non-factory components.

The vehicle must be ready at the agreed time. Delays caused by the client may reduce service time or result in cancellation at our discretion.

Any concerns must be raised within 48 hours of completion. After this period, the service is considered accepted.

Client data is handled securely and never shared with third parties.

A missed booking is a missed wage, we will not fall victim to a loss in time or pay under any circumstances.